iR3 Police Service Operations
iR3 Operations assists officers in the front line using mobile technologies to improve working practices while also offering operational status, demand and resource activity reports to management.
iR3 Plan enables the creation of operational briefs that can be pushed to officers via smart devices. Briefs can display content from, but not limited to, demand items such as: incidents, crimes, repeat victims, domestic violence victims, warrant management, curfew checks, stop and search. It is also possible to filter briefs by date/time and categorisation used.
Using demand items, intelligence officers, sergeants and inspectors can create focused officer briefs based on role type and location without having to switch between core systems. Demand items can be added to briefs automatically via business rules e.g. include all knife crimes, burglaries and ASBs that occurred in the last 72 hours in a brief. They can also manually select demand items to create a brief for assignment. Focused briefs can include the daily management brief, operational plans and emergency plans.
The iR3 content management system enables users to add further briefing content to demand items such as patrol areas, patrol routes, points of interest, text, images and video. It’s possible to track the progress of problem resolution over time by monitoring new demand, ensuring officers can see where a problem started, what’s been done about it since, and next steps if any are required.
Operational plans (e.g. music festival police action plan, football game etc.), emergency plans, intelligence briefings, points of interest (hospitals, courts etc.) can be added to iR3’s content layer by directly placing icons, and by drawing routes and policing areas onto maps. Non location-specific content can also be added as required.
Once assigned briefs are pushed to smartphones and tablets for officers to review, notifications of high priority updates appear on the device to alert officers. Briefing notifications can be pushed out to any officers that arrive at specified locations, or in advance to officers who should be informed as part of their daily brief.
iR3 Plan Benefits
- Timely information to officers
- Improved officer time management
- Enhanced use of officer patrol time
- Improved officer decision making
- Improved quality of investigations
- Improved officer security
The Service as a whole benefits from improved community confidence, more time out of station and improved victim satisfaction.
iR3 Task gives Officers oversight on all their tasks in a single prioritised list, making it straightforward for them to prioritise their workload and decision making. While also enabling sergeants and inspectors to deliver prioritised tasks and briefs to individuals and groups of officers. iR3 Task lists items dynamically and can be re-prioritised against ever changing levels of demand, risk and severity.
Officers receive notifications when assigned tasks, and can choose to accept or reject tasks on their tablets and smart phones. Management can re-task in near real-time, if officers cannot undertake allocated tasks or as operational priorities change.
iR3 Task provides a single prioritised list of all workload for management to update and assign to officers, outside of emergency and priority Incident response.
These task items may include:
- Crime and Intelligence (Occurrence) tasks
- iR3 integrates with Niches to create and manages NIM and Community Policing tasks
- C&C Grade 3 Incident assignments
- iR3 patrol scheduling e.g. spend (x) amount of time at location
- iR3 group objectives e.g. visit group of vulnerable people over (x) time period
iR3 Task provides management and officers with a consolidated view of all items and status including:
- Assigned tasks
- Open tasks e.g. outstanding warrant
- Group tasks
- In progress tasks
- Completed tasks
- Performance target compliance tasks (individual / group objectives)
iR3 Task can dynamically re-prioritise workload based on changing real-time demands:
- Priority decreases if a patrol location is already being attended
- Priority increases when expiry of a task deadline approaches
- Autonomous pick-up of open tasks
- Immediate notification of high priority tasks
- Sync back of task compliance or status changes to Niche (or other Crime and Intelligence system) servers in real time
- Drill-through links to relevant briefing items, Occurrences or Incidents
- View all task locations on map and offer routing to task location
iR3 Task offers a prioritised list of available officers for management to assign tasks taking into account:
- Grade 1 and 2 Incident assignments, Incident severity, call sign distance from Incident and diary car Incident assignments
- Crime tasks, iR3 patrol scheduling (NIM/Community Policing)
- Officers DMS status and shift patterns (illness / Operational Status)
- Officer skillsets, officer role/rank, officer department, vehicle type, equipment carried in vehicle and officer training
- The Officers’ current location
iR3 Task Benefits
Benefits include improved productivity and oversight on a centralised view of prioritised tasks. This breaks down silos in working practices between managers and departments who previously would not have had a combined view of all tasking priorities, system intelligence and strategic objectives for an area or region.
Other benefits include:
- Timely information to officers
- Improved officer time management
- Reduced officer bureaucracy
- Improved officer decision making
- Reduced investigation time
The Service as a whole can also benefit from improved community confidence, more time out of station and improved victim satisfaction.
Incident dispatch & real-time resource Vs demand management
iR3 shows Incident demand and resource locations to ensure the most appropriate resources are allocated by dispatchers and controlled appropriately by Silver/Gold Command. Officers at the scene or en route will have access to the same information via their mobile device.
iR3 when used in a dispatch environment enables dispatchers, sergeants, inspectors and officers to view resource locations and status (assigned to Incident or available), Incidents, briefs, operational plans, emergency plans and Crime and Intelligence (Niche or other system) tasks. This provides more informed operational context when making decisions on which available officers to deploy.
Dispatchers can identify, using the road network, the nearest resources to Incident locations, to optimise the dispatch process. Live reporting on call sign status making management aware of insufficient resourcing, taking into account the number of officers available now, the number about to come off and on shift in the next hour, the skill sets available, the radio status code and other tasking commitments.
Officers in the vicinity of fellow officers who press their emergency button or have vehicle accidents can receive mobile notifications.
Productivity improvements are made possible by management dynamically assigning tasks to officers in real-time, while understanding the impact on other process and system task commitments as the demand profile changes.
Dispatchers have visibility of response officer workload outside of emergency and priority assignments. This assists them when making decisions on who are the most appropriate resources to send.
Sergeants and Inspectors have full visibility of current commitments when assigning high priority Niche tasks to officers. Officers are made safer as they are now able to see the location and status of colleagues on their mobile device before undertaking work where they perceive an element of personal risk.
iR3 records a complete picture of resource behaviour in response to demand. It uses spatial analysis algorithms to classify resource activity in real time and retrospectively. iR3 can inform strategic and tactical decision making to optimise resource allocation and productivity against prioritised demand.
Core management information includes:
- Asset location and status tracking (sharing of iR3 data with third party systems in real time is included)
- Organisation demand tracking
- Electronic log book providing a ’day in the life’ of resource behaviour including replay and event replay e.g. Incidents
- Key performance Indicators (KPI’s).
In building the picture of how resource activity impacts on performance, leadership can make strategic and tactical decisions with confidence that the impact of their initiatives is now measurable.
Resource and demand reporting
iR3 software and data modelling provide ‘out of the box’ organisational behaviour and performance reports.
iR3 reports are based on:
Locations: Patrol areas, Incidents, Crimes, Niche tasks, workshops etc. Location data are any organisation or demand locations that can be geocoded.
Resources: As resources carry out tasks and are on the move, iR3 records status in relation to location movements and performance targets then generates events for reporting. iR3 reporting draws upon asset movement and status change data, driver ID, Airwave radio codes, Incident assignment, task assignment etc. and associated resource attributes such as home station, resource role, resource department and officer skills.
Performance targets: These are business rules used to set operational performance measurement criteria and targets e.g. tasking commitments, Incident response SLAs, proximity notification distances to specific locations, patrol area compliance time, service scheduling, idling time, mileage, etc.
Events: Events record what actually happens e.g. arrival times, time spent at police stations and workshops, Incident replays, officer time in the community and Ward etc. Events are used to create KPIs and near real-time resource management decision support indicators via dashboards e.g. how many officers are due to go off and on duty in the next hour.
Benefits of iR3 resource and demand reporting:
- Management can identify opportunities for productivity improvements.
- Management can strategically prioritise resource behaviour to maximise impact on performance.
- The charging of resource activity cam be accurately measured against work carried out.
- The impact of changing demand and shift patterns on performance cam be directly measured.